In our latest issue we look into inclusion. First we have a section on women in the boardroom and are pleased to have some well placed people writing for us including the chair of DVLA in the UK. Elsewhere we examine impact sourcing, plans to get it co-ordinated and a look at the circular economy […]
Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development […]
Charles Parrington-Tyler, Client Transformation Director at Swiss Post Solutions Ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner.
Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.
Service delivery automation (SDA) continues to gain favor, as it promises not only cost savings, but also reduced errors, faster operations, and 24X7 coverage. But, while SDA offers significant benefits to Global In-house Centers (GICs) and services providers, it also brings a whole new set of challenges. Most notably, there is a significant supply/demand gap […]
Hybrid sourcing – a construct in which an enterprise and a service provider join forces to deliver services – is on the rebound following several years of declining interest. In the past year or so, in the face of ongoing geopolitical, regulatory, and digital disruption, both enterprises and service providers are reconsidering the hybrid model. […]
The $300 billion contingent workforce management market is experiencing a sea change, brought on in part by economic uncertainties, changing preferences among millennials, technological advances, and increasing competition from various quarters. As market changes present a very different seascape, MSPs are identifying strategies that will take them through the storm and into calmer waters. Everest […]