In this issue we examine the cycle of a working life – getting recruited, managing a period of employment and leaving for reasons positive or otherwise. There are ways of using sourcing to manage this process and our band of experts talks readers through them. Also we examine the cloud from the point of view […]
Emerging technologies and contact channels are evolving within the contact centre industry. Sitel believes the key to harnessing the benefits of these solutions lies not in hardware and software, but instead in the capabilities of the people using them. In this video, Guy Clapperton, editor of Intelligent Sourcing magazine, speaks to Sanchia Masterson, leadership development […]
Charles Parrington-Tyler, Client Transformation Director at Swiss Post Solutions Ltd discusses challenges faced in implementing new technology, how they are using intelligent automation to drive down costs and what they look for in choosing a technology partner.
Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.
The customer service and contact centre experience that your business delivers has never been so important to customer loyalty and brand differentiation. The question is, are you investing in the right technology and innovations to deliver the experience the modern consumer demands? Download your free copy of the report now
Service delivery automation (SDA) continues to gain favor, as it promises not only cost savings, but also reduced errors, faster operations, and 24X7 coverage. But, while SDA offers significant benefits to Global In-house Centers (GICs) and services providers, it also brings a whole new set of challenges. Most notably, there is a significant supply/demand gap […]
Hybrid sourcing – a construct in which an enterprise and a service provider join forces to deliver services – is on the rebound following several years of declining interest. In the past year or so, in the face of ongoing geopolitical, regulatory, and digital disruption, both enterprises and service providers are reconsidering the hybrid model. […]